Renters FAQ’s
Frequently Asked Questions
Get answers to common questions
How It Works
Please check the description of the listing for details about the cleaning fee. This is determine by the listing owner. Contact the Listing Owner should you have any questions.
Your credit card / debit card company might need your authorisation for this payment, be sure to get in touch with them to allow payment to proceed.
Please email Contactus@v-jumpseat.com for further support.
Make sure you have logged into JumpSeat.
- Click on “[User Name]” at the top right hand corner of the home page.
- From the drop down menu, click on option”Invoices”.
- Here you will be able to review your booking transactions.
To get in touch with the Listing Owner, enter in your approximate dates and click the “Contact owner” button, on the left-hand side, to send them a request for more information about their listing.
You’ll be prompted to start an inquiry form, so be sure to provide as much detail as you can to enable the Listing Owner to better answer any questions you may have.
When you are ready to book online, click on the orange “Request to Book” or “Instant Booking” button to pay by credit card / debit card. Once the Listing Owner accepts the booking, an email, confirming your booking, will be sent to you.
Find Your Place
- Search by location on our homepage.
- Filter your results at the upper right-hand corner (above the first results listing).
- Once you’ve found a listing you are interested in. You can send an inquiry to the Listing Owner if you need more information.
Some of the features will be mentioned on a listing, but others will not. We are always striving to create more informative listings, and if you have any ideas, we’d love to hear about them. Send us an email at Contactus@v-jumpseat.com.
You may start a conversation with the Listing Owner to ask about the more specific features of a listing.
Book Your Place
Every price listed on JumpSeat website includes our 15% service fee.
If your booking request is declined, we recommend that you search for other listings that fit your criteria. Listing Owners can decline a request for a variety of reasons and that should not discourage you. We recommend you take the opportunity to search through other available listings.
You should have some form of Commercial General Liability insurance for your business. This is to safe guard you and the Listing Owner should anything go wrong, while you are working onsite. We recommend you speak to your Insurance Agent to determine what is best for you and your business.
Here’s a summary of our Cancellation Policy for Renters:
- If you cancel within the first 24 hours after booking, you’ll be refunded your full booking fee
- If you cancel 24 hours in advance of the Jump-On Start date, you’ll be refunded 50% of your booking fee, plus the JumpSeat Service Fee.
This is our standard cancellation policy.
In some cases, a Listing Owner may need to cancel after you’ve booked. In this case, the Listing Owner will likely be penalised and your full booking cost will be refunded. Unless JumpSeat can find a suitable alternative space, the Service Fee will be refunded as well.
You have a direct relationship with the Owner. If you have a disagreement, you should try to resolve the issue immediately with the other party.
If this cannot be achieved, contact JumpSeat for assistance by emailing us on Contactus@v-jumpseat.com. We will work with both parties to find an agreeable solution.